When the system breaks a promise
Find where a rule in your systems does something different from what your terms, rate sheets or regulators say, before a customer or a regulator finds it.
Your terms say a fee is waived. Your rate sheet says a benefit applies to every home loan. A regulation caps a rate. Somewhere in the system, a rule does something slightly different, for one product, one region or one edge case. Nobody notices for years, and every year it runs is a year of refunds.
Why nobody catches it
- Compliance knows the promise but cannot read the code. It tests outcomes by sampling, so a rule that is wrong for one product type passes.
- Engineering knows the code but not the promise. The rule does exactly what it was built to do.
- Nobody sits in between. The gap surfaces through a complaint or a regulator, and the remediation covers every customer back to the day the rule changed.
With AppThentic
- Read the rule. AppThentic finds the rule in the system: who it applies to, who it skips, what it charges, and since when.
- Load the promise. Add your terms, product disclosures, rate sheets and the regulations you answer to as sources.
- Ask the owner the narrow question. “The offset applies to products A and B. Why not C?” The owner either gives the reason, which is approved and kept, or says it should apply, which is a defect found by you.
- Keep the disagreement visible. Where the rule and the promise differ, the rule is marked Disputed with both sources side by side, until its owner settles it.
What risk and compliance get
- Every rule that touches fees, rates, eligibility and limits, written in plain language with its owner and approval.
- A list of rules that disagree with a written promise, ranked by the money and customers they touch.
- An alert when an approved rule changes in the code, so a fix or a new release cannot quietly reopen the gap. See Keeping answers current.
Who uses it
Chief risk officers, compliance heads and product owners at banks, lenders, insurers, fintechs, telecoms and subscription businesses, wherever a rule in the system moves a customer’s money.