Know why your business runs the way it does.
- NJNew joiner
Why do we hold every order above ₹50,000 for a manual check? It slows customers down.
- AITypical AI assistant
I don't have the history. It looks like a rule that sends large orders to a review queue.
- omom
Risk added it after large refunds went to brand-new accounts. Every refund above ₹50,000 now gets a person's review first.
ApprovedHead of RiskApproved 21 Jun 2026 - NJNew joiner
So it's protecting us, not just slowing things. Is it still needed?
- omom
It is due for a check. Fraud losses on new accounts have not been reviewed since it was set. I have asked the Head of Risk whether the limit still fits.
UnknownReview requested
- SLSupport lead
A refund has been pending 6 days and this is their second complaint. What do I tell them?
- AITypical AI assistant
Refunds are paid in a weekly batch every Monday. It should arrive in 2 days.
- omom
Finance approved same-day refunds for any customer on a second complaint. This one qualifies, so you can raise it today.
ApprovedFinanceApproved 3 Aug 2026 - SLSupport lead
I had no idea. Raising it now.
- PMProduct manager
Can we make the refund window 45 days for the festive sale?
- AITypical AI assistant
Yes. The window is set to 30 days in the refund policy. Changing it is quick.
- omom
Finance set 30 days to stay inside the payment partner's 35-day settlement. At 45, refunds go out after the money has settled.
ApprovedFinance5 things depend on it - PMProduct manager
Then I need Finance on this first. Glad I asked.
- EXExecutive
Can we cut the refund window to 15 days to free up cash?
- AITypical AI assistant
It is one setting. Nothing in the system blocks a change to 15 days.
- omom
30 days is also the minimum in your marketplace partner agreement, approved by Legal. Cutting to 15 would breach it.
ApprovedLegalPartner agreement §7.2 - EXExecutive
Good catch. Taking that off the table.
One small change. Nobody knew why it was there.
- Week 1SASales
Can we give them 25% off? We're about to lose two big accounts.
- Same dayENEngineer
Easy. Cap raised from 15% to 25%. Shipped.
- 3 weeks laterFIFinance
Margin is below the board's floor. What changed?
- 2 weeks later?Everyone
The 15% cap was protecting that floor. The person who set it left in March.
omWith om, that reason was one question away. Before anyone shipped.
How it works
- 1. om reads your systemShow more →
- 2. Asks the person who decidedShow more →
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Why is the enterprise discount capped at 15%, not 20%?
Head of FinanceIt protects the margin floor the board set for FY26.
Orders above ₹50,000 wait for a manual check. Is that still needed?
Risk leadYes, until the new fraud model ships. Ask me again in March.
Refunds after 30 days go to a manager. Who decided that?
Support leadNot me. It's from the partner agreement, so Legal knows.
- What om remembers
- Enterprise discount cap: 15%Approved
- Manual check above ₹50,000Approved
- Manager approval after 30 daysUnknown
- Your cloudOr your own data centre. Nothing goes to an outside AI provider.
- Asks whyWho decided, why, and what else it affects.
- You approveNothing is Approved until its owner says so.
See it on your own system.
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